GIGABYTE has announced a significant enhancement of its RMA support service by allowing resellers/end users to instantly check their product RMA status online. Delivered through Accel Frontline, This latest service initiative will run concurrently with Gigabyte's existing practice of keeping customers informed, about their product RMA status, through an SMS.

This latest, forward looking initiative is another step in Gigabyte continued drive to enhance its pre-sale and post sale customer service levels in India .

To avail of this service, Gigabyte customers have to follow 5 simple steps:

• Step 1 : Customers will have to log on to http://myservice.accelfrontline.in/wrms/ ,
• Step 2 : Once logged into this URL, customer has to select a vendor i.e. Gigabyte, once selected the nest step is to click on the “Click here” option to proceed.
• Step 3 : After logging in will have to Click on “Call Status-View” where you can search by your Call ID or RMA NO.( Please ignore Reference ID here ).
• Step 4 :Once that's done enter your Call ID or RMA No and Phone Number registered with us ( These are mentioned on your Acknowledgement slip ) and click “GO” which will give your call status in details.
• Step 5 : Please drop down to “Product details for Replacement “and refer the “CURRENT STATUS.”

“With this service, Gigabyte makes its possible for customers to know how far their query has been resolved,” says Rajan Sharma, General Manager – MB and VGA BU – Gigabyte India, “ Increased transparency of our RMA procedures will directly result in greater customer satisfaction levels, “ he added.

Availability: Gigabyte products are distributed in India by Avnet India , Ingram Micro, Redington, Sahara Computers and Electronics and Technology and Gadgets.