As a part of its new customer service initiative, MRON has recently set up service centers in Varanasi & Kanpur .
Speaking on the occasion, Rajeev Rohtagi, VP (Sales & Mktg) , said, “We have taken this initiative to increase our presence in non-metro cities with opening of new service center in the B & C class cities. These centers are well equipped with skilled service engineers and have proper infrastructure and adequate buffer stock to meet the needs of customers and to cut down transit delays”.
As per company officials, in a short span of time the company will make the entire RMA process online for the customers to check the warranty and generate the RMA number for fast tracking.
The mission of the company is to provide its customers the convenience of next-door service and these service centers will not just attend to the warranty products, but also out-of-warranty products, on a chargeable basis. "We have taken this initiative to cut down on the transit delays and also as an organization we are more focused on upcountry sales. Hence for better support to our customers in small locations we need to have the service hubs in key locations and on regular intervals, the senior service engineer will also hold training program for the technicians of its distributors” according to Rohtagi. |
