Cincom Systems, a Cincinnati-based software company specialising in call centre CRM & CEM software, has announced an alliance agreement with Metronet, a Zagreb-based telecom operator, and TIS, a System Integrator company in Croatia. The Cincom, TIS and Metronet partnership will provide a complete customer experience management solution to companies looking to enhance the efficiency and productivity of their contact centre environments and improve the customer experience offered to their clients.
Companies and organizations in the former Yugoslavian market that are seeking a new contact centre or needing to optimize their existing one will benefit from Metronet's and TIS' project-management and operational capabilities as well as Cincom's right mix of software tools and experience. The three partner companies will jointly market and deliver a combination of flexible delivery options, from fully hosted contact centre to on-premise solutions. Future customers will increase their competitive advantage by gaining highly productive and efficient agents while reducing their operational costs and providing innovative ways to maintain loyal and satisfied customers through Customer Experience Centres that exceed customer expectations.
About Customer Experience Management (CEM)
For over seven years, Cincom has been at work to help customers requesting turnkey Customer Experience Management projects create a consistent, intentional, differentiated and valuable customer experience at every touch point including contact centre level.
Cincom's CEM solution, Synchrony, simplifies the complexities of today's contact centre to enhance the customer's experience, while simultaneously optimising agent and operational efficiency and driving better decision-making. Synchrony delivers robust capabilities and functionalities, including multi-channel inbound and outbound, unified agent desktop, 360 customer view, advanced analytics and reporting and multi-tenant architecture.
Moreover, Synchrony's flexible ownership options, including on-demand, licensed, subscription to license and license hosting, provide an entire solution for any company that wants highly productive and efficient agents, loyal and satisfied customers and a contact centre that contributes to the health and wealth of each kind of organization.
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