Talisma, the leading Customer Centric software solutions company in Customer Relationship Management and Customer Interaction Management, has signed up with SKP Securities Limited., a leading stock broking & Investment Advisory company, to enable them to streamline their Marketing, Sales and Service functions. SKP Securities Limited will use Talisma's CRM solution for Marketing, Sales and Services functions enabling Email and Phone media for handling Customer queries. T he boom in the financial services, mutual funds and insurance sector and the tremendous growth potential in the industry today have such companies vying with each other to offer exceptional customer service.
With this latest customer win, Talisma extends its leadership to yet another financial services company looking to make a difference to their customer service amidst a very competitive market. In India, Talisma continues to provide its solutions to leading players in the BFSI sector including Indiabulls, Optimix, ASK Investment Partners, Aviva, Bharti Axa, Citibank, HDFC Chubb, ICICI Lombard, ICICI Prudential, Reliance Insurance and Many more.
Mr. Rajendra Mruthyunjayappa, Managing Director, Talisma APAC says, “We are delighted to have SKP securities as our customer. This partnership is a reflection of Talisma as the dominant leader in the financial services market and as the most preferred vendor for customer management solutions. Talisma solutions will be the key differentiator in bridging the gap between financial services companies and their customers through exceptional customer service”.
According to Mr. Naresh Pachisia , Managing Director, SKP Securities Limited., “ SKP Securities Limited is a dominant player in the East in broking, wealth management, mutual funds and life insurance distribution and allied services and is on a rapid growth path. Enjoying a rich heritage of over six decades, it currently serves over 1,00,000 investor accounts in mutual funds with over Rs.1,000 Crores in client assets and over 12,000 broking clients. With a client need centric approach we aspire to bring happiness to millions of life by providing prosperity focused investments and insurance solutions.”
We are happy to be associated with Talisma and look forward to this partnership as a strategic step in propelling our vision and mission of providing our clients exceptional customer service. We expect Talisma solutions to impact our overall customer service strategy and help us in retaining and serving our customers better. |
