HCL Technologies Ltd has announced the launch of its new SaaS Service Delivery Platform (SDP) - AGORA - at Software 2008 in Las Vegas . Service disruption and Web 2.0 have resulted in a sudden outburst of participation by the user and developer communities. This, along with increasing collaboration between independent service providers, communications service providers, application service providers and content service providers have resulted In the service value chain becoming larger.
Using the AGORA platform, ISVs and service providers in any geographic location can deliver high quality, efficient and cost-effective software services to customers. Agora is a collaborative platform that provides single sign-on, unified and secure access to the services that an delivered through the platform, and integration with back-office applications like CRM and ERP. The platform is an efficient automated infrastructure that provides functions such as customer lifecycle management, service management, metering of service usage, billing based on usage, and customer support.
“Beyond executing on-demand secure services, the SaaS delivery platform is evolving to become an ecosystem to empower the end-users, tap the endless, dynamic needs of the user community and strap them to drive service innovation,” said Sandeep Kishore, SVP and head Hi-tech and Manufacturing, HCL. “It is an ever growing circle and AGORA lays the foundation to drive and enhance the service value chain."
AGORA uses Web 2.0 principles for providing a rich experience to end customers. The social collaboration features of the platform harness the collective intelligence of the provider, reseller and customers. The platform has accelerators for several verticals and pre-built integrations with standard back-office systems enabling reduction of the overall time required to deliver services through AGORA to as short as six weeks.
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