Rashi Peripherals has announced another initiative to serve the partners better. With new initiative Rashi plans to serve 2 nd and 3 rd tier SI partners directly from their national service centres across India.
Mr. Suresh Pansari, MD, Rashi Peripherals said, “We always believe in working closely with our partners and this is just another way of serving the customers of our partners. SI partners being the backbone of IT hardware business they are surely entitled for better services and support”.
The validity of the warranty will stand based on their proof of purchase either from AEC (Asus Elite Club) partner or any national distributor. This 3 year warranty will be based on SI partner's purchase date. The products included in this initiative are motherboards and graphic cards. SI partners will get either the same motherboard immediately after servicing or will be swapped from the buffer stock. In case of non availability of a similar product the same will be upgraded.
Albert Tung, Managing Director , ASUS said, “ASUS has always at the forefront in introducing cutting edge technology products and now with this initiative we are sure to help SI's get the equivalent after sales and service support throughout India”.
Any product which is damaged / burnt will not be considered under warranty. Rashi will have a final say on any products warranty validity as it would have a database of the products serial number and invoice details.
Rashi in its endeavour to service ASUS products better had earlier announced setting up of a toll-free number for service and support network that will soon get operational and will further help partners to know more about the status of their products.
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