Buffalo has announced a comprehensive product warranty and support policy for its market leading consumer NAS, external storage and wireless networking products in India . Accel Frontline, a Chennai based warranty services outsourcer with over 36 offices in 34 cities and 100 Service locations in India, has been appointed to manage the Buffalo support and service program on an end-to-end basis.
Effective immediately and available initially at the central location, Chennai, in India, the Buffalo support program is designed to offer free, simple, hassle-free, limited steps and quick service for Buffalo products bought through authorized resellers/direct customers in India. The comprehensive, multi-level program offers:
- A Central Help Desk toll-free number service (1 800 425 6210) and Service Hotline (044 28299213) that customers can use to gather information regarding nearest Buffalo sales outlets, product warranty and other technical issues. Effective immediately, the Toll Free Service will be attended from Monday to Friday between 9:00am to 6:00pm . During other times, a recorded message would greet the customer and inform about the service centre operating time.
- Technical Email Support ( csbuffalo@accelfrontline.in ) that could be accessed 24/7 for any kind of technical queries. For RMA Support , customers could send an email on csbuffalo@accelfrontline.in
Keen to provide efficient product warranty and RMA service to its growing customer base in India , Buffalo will stock adequate buffer quantities of its products at Accel Frontline, Chennai. As a result of all these initiatives, Buffalo is now fully geared up to provide 24 - 48 hour services in all metros and 72 hours support in tier 2 and tier 3 locations across India.
"We are keen to provide prompt, high quality tech support and warranty service to our Indian customers, " Morikazu Sano, Senior Vice President, Global Sales & Marketing, Buffalo inc Japan," This entire initiative will be managed directly by us and we will expand this support infrastructure in a phased manner, in line with our product sales pattern and emerging customer location clusters, " he added.
"It is a pleasure to manage Buffalo 's tech support and warranty support service in India , " says N R Panicker, Chairman and Managing Director, Accel Frontline Ltd., " With a vast, well experienced and efficient support infrastructure we are confident that our service will further expand market opportunity and positive brand mindshare for Buffalo in India, " he added.
|
