Talisma, a leading provider of Customer Relationship Management (CRM) and Customer Interaction Management (CIM) solutions, will be hosting India's first-ever webinar on "Knowledge Management for Customer Service" on March 22, 2007 at 16.00 hrs.
The session will be hosted by Allen Bonde, Sr VP Strategy & Marketing, eVergance, one of the most respected CRM / KM practitioners and analysts in the world. One could register for the session by logging onto www.talisma.com/kmcs.
Some of the features of the session would be to define Knowledge Management and the latest trends in KM as also talk about the role of Customer Relationship Management and Web self-service. Talisma has been initiating many such forums to highlight the importance of Knowledge Management. Recently, Talisma partnered with NASSCOM for a round-table on "Strategies and Technologies for Transition An Interactive Discussion", where it brought together industry experts for a panel
discussion.
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