Canon India has announced the inauguration of its Master Service Centres in Mumbai and Gurgaon. Spread over 2000 square feet each, these are the first Canon owned camera repair and service centres designed on international standards. The company has invested Rs. 5 million on each of the two centres. Along with the inauguration, the company will also be renovating two Authorized Service Franchises at Hyderabad and Chennai.
These centres have been designed and equipped to handle services of all Canon digital cameras, DVs, DSLRs and lenses. Services offered will include repair of all Canon digital cameras and lenses, CMOS cleaning and professional support on software up-gradation.
Mr. Kensaku Konishi, President and CEO, Canon India said, "Customer satisfaction and customer delight is the backbone of Canon India Private Limited. Keeping this in mind, Canon has an incredibly efficient network of service centres spread across the length and breadth of the country. A Canon customer is secure to use our state of the art technology and value added services and support through our network. The inauguration of the two new service centres is an extension of our focus on providing customers faster response and enhanced personalized services."
The New Level IV Master Service Centres are equipped with all the necessary tools of international standards with a dark room facility to handle Lenses & DSLR adjustments. To mention a few
- Auto Focus Adjustment
- Flendge Back Adjustment
- SPC Adjustment (For Exposure Setting)
- CMOS Adjustment
- Flash Adjustment
- White Balance
- Color Matrix
- Shutter unit replacement and related adjustments
- Lens optical adjustments
- Image Stabilizer adjustment
- All electrical adjustments
- Software upgradation
The engineers in the service centres are trained by the trainers from South & South East Asia Training Centre located at Singapore.
Commenting on the occasion, Mr. Alok Bharadwaj, Vice President, Canon India said, "As we all know - the digicam industry is growing rapidly at the rate of 100% every year, the need for world class service facilities will undoubtedly be felt by customers. This is the time for us to align ourselves to accelerate the growth in business by providing our customers the best of services and support particularly in the area of professional cameras & lenses. We have taken a proactive step to prepare ourselves for the future. Canon is committed to enhance its service quality and considering the fact that professional photographers face a problem in servicing of lens, these service centres will come as a delightful experience for them."
Mr. Bharadwaj further added, "Through these service centres, we hope to reach out to our consumers effectively. These new centres will also increase the confidence of our partners to promote our products without any apprehension. Canon aims to increase the number of collection points where customers can give their cameras and pick them up after repairs. These will include all our 32 Canon Care Centres spread across India which are fully functional. This is a step which will bring us closer to the end customer and achieve customer delight."
The company plans to open two more service centres in the second half of 2007 at Bangalore and Kolkata. |
