Avaya GlobalConnect has entered into a strategic tie up with Microsoft Dynamics for CRM Solutions. The strategic alliance between Avaya GlobalConnect Limited (AGCL) and Microsoft Dynamics brings unmatched value to Contact Center , BPO, KPO and Enterprises. With the growing demand for Customer Relationship Management in Contact Centre's, BPO, KPO and Enterprises, Microsoft is looking at positioning its latest offering in Microsoft Dynamics CRM 3.0 in India.
AGCL and Microsoft Dynamics help create personalized customer interactions across an entire organization. In real time, the right information is delivered to the right person across any communication channel to achieve proven, measurable business success.
"We are glad that Microsoft and AGCL share the same vision of Customer Responsiveness and relationship management. The alliance between the two has created unsurpassed solutions that will help companies achieve the highest level of business success", remarked Amit Mehta, Director Marketing, Avaya GlobalConnect Limited.
"Increasingly, companies are putting customers at the center of their strategic focus. In today's customer economy, this focus is imperative to success. Avaya's expertise in Contact Center solutions and their ability to create a single window for customer interaction, is a major step", said Sushant Dwivedy, Business Group Lead Microsoft Business Solutions. |
